By Norah Mukimba
UAP Old Mutual Uganda that comprises of general insurance, life assurance and financial services just concluded its customer intimacy week that was entrenched with various customer engaging activities.
It entailed a health camp for free optical and body checks, specialised thank you cards, certificates of appreciation to customers among other activities.
‘‘At UAP Old Mutual we don’t just inspire our customers to be at their exceptional best once but we continuously engage them because we understand that the secret to being a top of mind real time solution provider is through creating an intimate relationship with the customers.
Subsequently this is the reason we are deeply devoted to championing individuals and businesses through an approach that gives risk advisory, motivates and advantages the customer with world class products and services.
This approach is intended to give our customers the determination, conviction and financial means to be at their exceptional best every day that comes by. ’’ Dogo Singh the head of marketing, distribution and customer service at UAP Old Mutual Insurance said.
Dogo further said that this year’s customer service theme, Excellence happens here, coincidentally coincides with the values that UAP Old Mutual emphasises and attributed the various innovative customer engagements to the agile, creative and highly technical staff that relentlessly invent ideas to enhance the intimacy with customers on a day to day basis.
A customer that was taking a free medical test during the health camp and preferred to remain anonymous said he was extremely very proud to be a UAP Old Mutual Insurance customer for the last 15 years. He added that since he obtained his motor comprehensive insurance plus a home insurance policy, all his issues have always been settled properly in a professional manner with exceptional customer experience.